Thursday, February 28, 2008

Jail Diversion Programs for the Mentally Ill Saves Money and Improves Care

Joseph Coletti’s latest John Locke Foundation Spotlight paper on jail diversion programs in thirty seconds:
Sheriffs could provide some impetus for county governments to take a more active role in rebuilding the state’s mental health safety net. If done right, jail diversion programs can improve public and officer safety, provide care for those with chronic mental illness, and save taxpayers money. Doing it right depends on a strong system of community-based care, which means more county involvement and less reliance on Medicaid. Intervening earlier saves more money and has greater potential to help the person with an illness.



Carolina Journal provides a summary here. The report itself is here.

Wednesday, February 27, 2008

Candidates Stake Out Opinions on MHDDSDA

February 25 is a red letter day. I spent the day at The Coalition (formerly Coalition 2001) Candidates' Forum, and for the first time, listened to 10 candidates for Governor and Lt. Governor talk as if our public system is a campaign issue!

Yes, there was some awkwardness in tackling the details of the public MHDDSA system--candidates have not had to talk about our system to get elected before. Yesterday, in front of a packed room of advocates, consumers, and family members, these candidates came to recognize that this issue is indeed an important campaign issue. The Coalition Candidates' Forum and NCMentalHealthVOTE.org are proof that business as usual is over.

Some quotable quotes:

Bill Graham: "Failure is not an option."

Pat Smathers: "The system must have adequate funding."

Dennis Neilson: "The system is in free fall."

Beverly Perdue: "Expand the medical home concept to include mental health services as well." And "I know many like privatization but we have to have a public safety net."

Richard Moore: "We must rebuild the safety net so we don't turn to the criminal justice system. Failure always seems to get fixed by a $26,000 a year bed (in a prison)." And "The biggest problem is that there is no accountability. You should hold your next governor accountable!"



Robin Huffman

Executive Director,

NC Psychiatric Association

Tuesday, February 26, 2008

NC Mental Health Spending: from <$1 bil in 2006 to $1.53 bil in 2007

Take a look at the "Print Graphics" on the N&O Website. They have one graphic showing that total MH spending in NC went from under $1 billion in 2006 to $1.53 billion in 2007. So we ARE spending the hundreds of millions of dollars that, if spent wisely, could get us out of this mess!

There's another graphic showing that government auditors found that only 11.4% of recipients got clinically necessary treatment in the right amount. 36.1% got clinically unnecessary treatment. 52.5% got clinically necessary treatment, but inappropriate duration or intensity.

Monday, February 25, 2008

From the N&O: only 5% of MH money spent on services proven to help people with serious mental illness

To clarify: what this graphic tells us is that from April 2006 through January 2008, North Carolina spent $1.42 BILLION on community support -- and only $77.4 million on critical services, which are evidence-based practices likely to avoid hospitalization. This, from the leadership that promised "the right treatment, in the right amounts, to the right people"!

Sunday, February 24, 2008

N&O Executive Editor: Easley Must Lead (2/24)

After reading our series that starts today and ends next Sunday, you will see that the state has wasted at least $400 million as it changed the way it treats the mentally ill.

You also will learn that the most seriously ill are getting less care than they did before the "reform."

The person ultimately responsible for managing this initiative -- Gov. Mike Easley -- now says his administration opposed the 2001 changes enacted by the legislature. Yet there is little proof that anyone representing Easley opposed the changes.

Easley has tried to distance himself from the issue. He clearly doesn't want to engage. But he doesn't have a choice. There's too much at stake -- in taxpayer money and human cost.

Simply put, Easley needs to lead.

One burden of leadership: Sometimes you have to deal with issues you'd rather ignore. Some issues are popular with voters. This is not one of them. No one gets elected governor saying he will deliver good care to the mentally ill at a reasonable price to taxpayers.

In a December news conference, Easley said the state was merely the banker, supplying the money for companies to provide services to the mentally ill.

Easley is wrong. His administration set the rules for the new program. It set the reimbursement rates. It had the responsibility to set and enforce standards.

I'd like to be able to tell you Easley's further thoughts on the subject. But he declined repeated attempts by The N&O's Pat Stith to discuss it.

Stith, one of the best investigative reporters in the country, has studied the state's mental health system for six months. Few people understand it as well. That might make Easley nervous.

The governor couldn't make the time to talk with Stith. But he did find the time recently to appear on the public TV show, "The Woodwright's Shop."

Easley and host Roy Underhill worked on a walnut table together. It's good -- I guess -- that we have a well-adjusted governor who enjoys his free time so much.

But there are 10 months left in his last term. There are plenty of projects on the state's workbench.

Easley has appointed Dempsey Benton, Raleigh's former city manager, to lead the state agency in charge of mental health.

Benton is an old pro -- a skilled, capable public manager, although he has little experience in delivering social services.

But Benton is digging in. Easley should too. As chief executive, he should be able to ask Benton hard questions about what the goals are, how the state is going to meet the goals and how it's going to measure success.

Anyone who works with wood knows you measure twice and cut once. When it comes to mental health reform, Easley missed on the first cut.

We'll see if he has the skill -- and the will -- to get it right on the second cut.


John Drescher, Executive Editor

john.drescher@newsobserver.com or (919) 829-4515.

N&O Op Ed: Mark Sullivan: Our shredded safety net

CARRBORO - Eight years into mental health reform, North Carolina has thus far dodged a bullet. Much of the postmortem on the origins and unfolding of the reform effort has been done. But how much worse can things get, and what will it take to bring about real and meaningful change? If recent developments do not mark a turning point in reform, the turning point will be marked by tragedy on a massive scale.


Consider that after all of this time, just three of 24 Local Management Entities (the organizations charged with ensuring needed services are available) in North Carolina are meeting minimum standards for routine care. Just 45 percent are meeting minimum standards for urgent care. How bad must things get before we are willing to rethink the fundamental assumptions that the new system was founded on?

North Carolina ranks near the bottom in the nation in per capita funding for mental health care at $16.80, compared with the national average of $91.12. Yet our problem is much bigger and more complex than underfunding.

After the first six months of the fiscal year, the Division of Mental Health, Substance Abuse and Developmental Disabilities reported that only 30 percent of mental health funds and 20 percent of substance abuse funds that had been budgeted had been expended.

On the surface it might look like the system is overfunded, but what these numbers signal is that needed services are not being provided because they are unavailable.

A core problem with the new system is that it was built upon a fundamentally flawed assumption; that the private sector will always outperform anything run publicly. It is a wildly popular notion, and a key reason why this particular plan was able to gain support in North Carolina.

The private sector is far superior in many arenas, but not necessarily when it comes to protecting the poorest and most vulnerable members of society. Private providers pick and choose which services they will provide, based on what will best meet the needs of the agency, as opposed to public entities whose first responsibility is to meet the needs of the citizenry. Departments of social service, child protective services and health departments are county run -- why not mental health?

In Orange, Person and Chatham counties, Caring Family Network, the agency designated as the Comprehensive Service Agency (CSA) in our area, has determined that it could not financially sustain service provisions and will cease offering services effective March 12. CSAs are designated to provide psychiatry, psychotherapy, crisis services, substance abuse counseling and community support. They are meant to replace our old public "safety net" clinics to ensure that a basic level of service is available to the community.

THE NEW SAFETY NET IS THE CRIMINAL JUSTICE SYSTEM.

We know what happens when people who need psychiatric care do not receive it. Most suffer quietly, some lose their jobs, are engulfed by addiction, lose their housing, fill hospital emergency departments, crowd jails and prisons or take their own lives.

But Wendell Williamson, the UNC law student who opened fire on Franklin Street on Jan. 26, 1995 with a military rifle, killing two and injuring two, tells another story. Alvaro Castillo, who allegedly killed his father and fired eight shots at Orange High School in 2006, made a convincing argument for the importance of mental health treatment. Most recently, Steven P. Kazmierczak made his case at Northern Illinois University.

Calling up these names risks reinforcing some stigmatizing stereotypes about people with mental illnesses. When people hear of mental health disorders, they too frequently conjure up images of the most severe, least common cases. They do not think of someone like me, though I represent a more common picture of someone with a mental disorder.

Only a small fraction of people who experience mental health disorders present a danger to others. But when one considers the scale at which our system is failing, it is clear that a new tragedy is only a matter of time; it's a statistical certainty.

The formula is simple: Take a population of 9,061,032 North Carolinians, of which approximately 356,000 adults have serious mental illnesses and 192,000 children have serious emotional disturbances. Next, systematically restrict access (either intentionally or unintentionally) to treatment for those who need it. The result equals tragedy on a massive scale.

We will never be able to prevent every tragedy, even with an excellent mental health system. But by restricting access to care for 550,000 of our most deserving and needy residents, we are stacking the odds against ourselves.

Health and Human Services Secretary Dempsey Benton has been called upon to salvage the system. He is by all accounts a capable administrator, and he has taken steps that show he means business. But with less than a year left in Gov. Mike Easley's administration, Benton will have to be a miracle worker to provide leadership that amounts to something more than too little, too late.

County officials have a rare opportunity to step in and do something that is fiscally responsible, morally right and politically popular. Will they stand by and wait for the state, the Local Management Entities or a private provider to replace the safety net while the system is in free fall? If so we may be in for a very hard landing.

(Mark Sullivan is executive director of the Mental Health Association in Orange County.)

Saturday, February 23, 2008

Requiem for a DMH Director

Michael Moseley resigned as DMH Director yesterday, two days before the start of a Raleigh News & Observer investigative series on “Mental Disorder: The Failure of Mental Health Reform.” It is hard to believe that the timing is mere coincidence. As the video trailer for the series (http://videos.newsobserver.com/index.php?a=player&id=1730241) says, “Hundreds of millions of dollars wasted. . . Dozens of avoidable deaths. . . Six months of News & Observer investigation.” For a DMH Director to stay in the job at this moment, there would have to be confidence that his record could withstand the scrutiny sure to come in the next week.

Mike Moseley was appointed DMH Director by a DHHS Secretary who was stubborn, self-righteous, and determined to keep control of mental health policy. In mental health, there is no evidence she tolerated independent thinking and professional integrity.

Mike was always courteous and pleasant. But he was a careerist and no one could accuse him of being a hard-driving, effective leader. Always loyal to the party line, he was reluctant to accept evidence that things were not going well. He did what it took to keep his job. And when Secretary Benton, an honorable and able man, took control of DMH’s State Operated Services from Moseley, he signaled his attitude toward Moseley’s leadership on issues that matter.

Moseley leaves behind a discredited DMH leadership. It will be hard to fill this position in the last year of a gubernatorial term. We should continue to support Secretary Benton as he fills this position, and in his efforts to do what he can to improve mental health and substance abuse care in North Carolina.

Wednesday, February 20, 2008

We need to hear from you!

The news so far in 2008 indicates that North Carolina’s mental health system steadily continues to crumble around us. In January, Wilson Medical Center announced it was closing its psychiatric beds. Last week, the Board of Trustees of Beaufort Community Hospital in Washington voted to close its 18 bed psychiatric unit, further depriving North Carolinians of psychiatric hospital beds in the community and putting more stress on our already overcrowded state hospitals. Two days ago, Partnership for a Drug-Free NC announced it was closing its mental health clinics in Mount Airy, Yadkinville, Statesville, and Mooresville, leaving the psychiatric care of 265,000 people in limbo.

In my own backyard, Caring Family Networks is closing its clinics at the end of the month in Orange-Person-Chatam Counties, leaving 1,500 patients without care.

The recent closing of mental health clinics and of psychiatric hospital beds in the community is the latest in a long list of private companies and community hospitals psychiatric units failing to survive in the “reformed” mental health care system of North Carolina. More closures are brewing on the horizon. The message cannot be more clear - the reform of North Carolina’s public mental health system has failed.

But I think we all that by now. I personally believe that we need to establish publicly run Safety Net Clinics or Clinical Homes that will provide a stable and consistent setting for mental health care. These Clinical Homes will be run by the county or the LME and funded with county and state money. They will not close down because they can’t make money. Most of the people that the system serves are indigent. North Carolina ranks 43rd in the country in per capita spending on mental illness. It is no longer reasonable to think that private companies can break even or turn a profit while offering decent, quality care in a system with very little money.

We are all seeing the consequences of the failure of North Carolina’s Mental Health system. I’m asking people in Orange–Person-Chatam Counties to tell us what is happening - how is this closure is affecting you? If this has happened to you in other parts of the state, let us hear from you as well. Whether you are a patient, a provider, or anyone else we need to hear from you. Post a comment on this blog. Write a letter to the editor of your local paper. Call your elected official. Let our current and future leaders in state government really understand how this broken system is hurting people.

Monday, February 18, 2008

Minutes 2/5/08 HOSPITAL MANAGEMENT AND OPERATIONS WORKGROUP

MINUTES

HOSPITAL MANAGEMENT AND OPERATIONS WORKGROUP

ADAMS BLDG, ROOM 264

Tuesday, February 5, 2008

ATTENDANCE:

Dr. David Rubinow, Mike Pedneau, Dr. Stephen Oxley, Cliff Hood, Peter Mumma, Iris Rubin, Rickye Collie, Mike Hennike, Laura White, Dr. Jack St. Clair, Deby Dihoff, Dr. John Esse, David Womble, Laura Thomas, Carmen Vincent, Dr. Donald Baucom, Pamela Graham, Dr. Michael Zarzar, Dr. Patsy Christian, Barbara Whitaker, Kathryn Davis, Walker Wilson,

Patti Henke

ITEM

RECOMMENDATIONS/

CONCLUSIONS/ACTION

FOLLOW-UP

Welcome and Introductions

Mike Pedneau welcomed the group and requested everyone introduce themselves. He asked that any revisions to the minutes from the last meeting be given to him outside the meeting.

N/A

Central Regional Hospital Staff Model

Dr. Patsy Christian and Dr. Steve Oxley provided information on the CRH Staffing Model in a power point presentation. This same program had been shared previously with Secretary Hooker Odom and Central Region Hospital Steering Committee. Copies of the presentation will be provided with the minutes.

The presentation included information on benchmarks from other state hospitals nationally and in North Carolina. There are very few states with psychiatric hospitals that admit the volume of acute patients as North Carolina, so comparison data is limited. One expectation during the development of the model was that the consolidation of DDH and JUH would result in savings that could be transferred to the community which limited the number of staff that could be included in the staffing plan. The staffing ratios are consistent with the current ratios at the 4 state hospitals.

Specifics of the staffing plan include: formula for HCTs based on current staffing for DDH & JUH as bench mark and does not include positions for 1 to 1 coverage. Nursing staffing including RN, LPN and HCTs do not have enough positions to allow for time in training without the use of overtime. Dr. Oxley indicated that the number of psychiatrists for CRH is based on the number of admissions rather than census.

Dr. Christian was asked if there were areas that CRH will be short staffed and she indicated that there is not staff dedicated to the treatment mall, which may make coverage of the 120 daily groups difficult.

Dr. Rubinow asked if CRH staffing model is adequate to meet regulatory requirements. Dr. Oxley answered that, in his opinion, it is not. Several members of the group concurred that the staffing presented was inadequate and had potential risk and liability implications. Discussion followed that staffing at the hospitals has not increased commensurate with the increased volume and high acuity of patients.

Dr. Christian discussed recruiting activities for CRH including job fairs and billboards (first time this has been done by state operated facilities). Recruitment of nurses is expected to be the biggest challenge. Attracting enough male HCTs is also problematic. CRH is currently expecting to have 5 – 6 vacancies for psychiatrists.

The staffing model for CRH is intended to be replicated at Cherry and Broughton Hospitals once the new facilities are constructed.

Dr. St. Clair and Dr. Esse both indicated that Cherry and Broughton Hospitals have many of the same staffing issues that Dr. Oxley and Dr. Christian discussed. Both Cherry and Broughton also have significant challenges recruiting psychiatrists.

Staff to the Workgroup to provide requested data (also see next section)

Metrics

Several members of the workgroup requested data related to staffing and hospital operations. The following was requested:

  • restraint rates,
  • patient injury rates,
  • 30 day readmission rates,
  • temporary employees – number and cost,
  • vacancy rates,
  • nursing staffing by hospital x discipline x unit x shift for Oct. 2007,
  • lost work days,
  • turnover rates for RN, LPN, HCT, SW, Psychologists, Psychiatrists,
  • staff and patient satisfaction survey results,
  • education levels of current nursing staff,
  • discharge destination data,
  • diversion and delay data,
  • admission/discharge rules,
  • facility/LME contract,
  • denial rates,
  • percent of patients seen within 7 days of discharge,
  • percent of discharge planning that was done jointly between hospital and LME,
  • number of CON and operational psychiatric inpatient hospital beds in the community.

Staff to the Workgroup to provide requested data

Centralized and Standardized Policies

Laura White handed out a list of Corporate Policies that are in place, being developed or to be reviewed. In addition to the policies, Governing Body Reports will be standardized across the hospitals. An example of a draft Corporate Policy, State and Federal Death Reporting, was also handed out. Each hospital has participated in the development of the Corporate Policies or will have the ability to provide input prior to finalization.

Corporate Policies are based on philosophical underpinnings, regulatory requirements and existing DMH/DD/SAS policy. Each hospital then develops an operation procedure detailing how the Corporate Policy is carried out. Some policies apply to all state operated facilities, not just hospitals.

Mike Pedneau asked for volunteers to review the draft Corporate Policies.

M. Peadneau and other interested workgroup members will review policies and provide feedback.

Accreditation Issues

Iris Rubin handed out and discussed the report North Carolina State Hospitals Regulatory Report Summary. The report lists deficiencies identified by DHSR/CMS, JC and USDOJ. The report does not contain information about Plans of Correction and steps that have already been implemented to address the deficiencies.

Next Meeting

February 19, 2008 at 1:00 p.m.

There being no further business, the meeting was adjourned at 3:05 p.m.

Minutes 1/22/08 HOSPITAL MANAGEMENT AND OPERATIONS WORKGROUP

MINUTES

HOSPITAL MANAGEMENT AND OPERATIONS WORKGROUP

ADAMS BLDG, ROOM 264

Tuesday, January 22, 2008

ATTENDANCE:

Dempsey Benton, Dr. David Rubinow, Mike Pednau, Dr. Stephen Oxley, Cliff Hood, Peter Mumma, Iris Rubin, Rickye Collie, Mike Hennike, Dr. Jim Osberg, Laura White, Dr. Jack St. Clair, Debbie Dihoff, Ranota Hall, Dr. Tony Lindsey, David Womble, Art Robarge, Laura Thomas, Carmen Vincent, Dr. Donald Baucom, Pamela Graham, Kathryn Davis, Walker Wilson, Dr. Ranota Hall

ITEM

RECOMMENDATIONS/

CONCLUSIONS/ACTION

FOLLOW-UP

Welcome and Introductions

The DHHS Secretary, Demsey Benton, welcomed everyone and introductions were made. Those in attendance for this meeting are listed above.

N/A

Housekeeping

A contact list was passed around for additions/corrections. Travel reimbursement was mentioned and Mr. Womble will send out information to committee members regarding the process. Mike Pednau is assigned as the Chair of the workgroup by the Secretary. The Secretary provided a memorandum dated January 17, 2008 regarding the workgroup and background information. Mike Hennike provided one page fact sheets on each of the facilities that included operating budgets, authorized positions, census, admissions and cost per patient per day.

Laura White indicated there will be data updates on the facility web sites that will include survey review reports, weekly admission and discharge data, number of patients and days the hospitals have been delayed (to be updated monthly). Significant incidents will also be available with information that does not breach HIPAA confidentiality. Other information will be added as necessary or requested by the workgroup or DHHS.

N/A

Issues to be Divided into Subcommittees

Mike Pedneau brought up for discussion how many subcommittees there need to be to work on major tasks. Tasks include: Standardization of policies, deaths, use of fiscal budget, chemical restraints, forced medications, consistent access and bed availability, uniform standards for requirements of primary treatment positions, quality assurance for standards of accreditation, and corrections of deficiencies. In addition, review of patient safety, assessing long-term mission and role of facilities and populations to be served, hospital and community interface, admissions/discharge planning parameters, continuity of care, staff recruitment, turnover, and maintenance were mentioned as issues. Dr. Jack St. Clair suggested grouping issues to reduce the number of subgroups needed to brainstorm and strategize. It was suggested that separating out issues by short and long term objectives might be helpful.

Subcommittees to be determined.

Centralized and Standardized Policies

Dr. David Rubinow requested information about centralized policies/standards and data actuaries. Jim Osberg explained the JCAHO and CMS standards and the need for each hospital to be a stand alone facility. He also mentioned that corporate policies have been developed, but they allow for a wide degree of local autonomy. Dr. Jack St. Clair indicated there are quarterly governing body reports that are submitted to the Division of Mental Health, Developmental Disabilities, and Substance Abuses Services (DMH/DD/SAS). Samples can be provided to the group if interested. The Department of Justice (DOJ) has been an impetus for driving standardization of the hospitals. Each State psychiatric hospital must respond to its region independently due to demographics and community needs. Carmen Vincent suggested using the regulatory requirements (JCAHO, CMS, CRIPA) as the minimum of quality of care objectives.

State Operated Services to provide the workgroup with a list of corporate policies that are being developed or revised.

State Psychiatric Hospital(s) Mission

A question about the mission of the State psychiatric hospitals due to the status of community gaps, leaving the hospitals as the “safety net” for communities was raised. It was agreed that there are not enough resources in the communities and for the facilities, specifically related to special populations that have led to overpopulation and increases in volume of admissions. The MR/MI population which requires specific resources that are not always available and require additional services due to the risks associated with the needs of these individuals is an example. Factors mentioned: population growth in the state and growth of the populations in need, milieu of community based services, downsizing of State psychiatric hospital beds, loss of services due to privatization of community services, and loss of community psychiatric hospital unit beds. Some beds have been added to the Developmental Centers to handle people with MR and behavioral health needs, but they are limited. Lengths of stay affect census at all facilities. There is a huge need for respite beds to alleviate hospital census volume.

The mission of the State psychiatric hospitals to be discussed further.

Staffing Issues Discussion

Adequate staffing was mentioned as directly influencing standardization of practices. It was asked if any wasted funds could be redirected, and what would need to take place in the communities quickly to slow down admissions to state hospitals? Dr. St. Clair indicated that there are not enough qualified staff for patient care. Lapsed salary latitude allows for hiring temp agency nurses to fill staffing gaps. Positions have had to be cut due to legislation which has cut into lapsed salary latitude. Dr. Oxley indicated it is a complex issue and although John Umstead Hospital does not have as much of a psychiatrist shortage as Cherry Hospital, nursing staff fill the gaps. With lengths of stay being shorter, the first few days are more work and staff intensive, and with challenging patients with violent tendencies there are not enough staff to handle these patients. The State psychiatric hospitals do not enough staff to have one-to-one and two-to-one and must force staff to work overtime, creating burn-out and low morale. This can lead to poor customer service and reduced quality of care. Dr. Ranota Hall asked Dr. Oxley to discuss the issues of staff qualifications and the need for intensive care. Dr. Oxley indicated that Health Care Technicians (HTCs) often do not have the expertise and education to handle the most intensive need patients. Nursing staff must mentor HTCs and with their load of paperwork/documentation, supervision and mentoring come last.

Dr. Rubinow asked if documentation requirements could be reduced. This probably has not been reviewed closely as far as what is actually required. The electronic medical record (EMR) can alleviate the documentation needs. EMR has been discussed as a need, but DHHS has a shortage of IT staff to make this happen. Other obstacles for this technology are challenging and slowing down progress. Dr. Oxley indicated that Central Regional Hospital (CRH) is about a year away from having this in place. Carmen indicated you cannot throw EMR technology at a broken process and there should still be review of where there are inefficiencies.

Staffing and career ladders to be discussed further in a staffing issues subcommittee.

It was indicated there is high variability of survey/regulatory teams in requiring new or changed documentation and it is different among all the hospitals. This adds to the lack of standardization among the State psychiatric hospitals with documentation and quality. Carmen suggested developing an internal process to centralize recertification capability. Art Robarge indicated that reviewing other facility processes has facilitated streamlining problem areas at Broughton.

It was asked if there are meetings already in place that can meet the needs of these identified objectives. Can these meetings be more proactive rather than reactive? Dr. Osberg indicated there are monthly State psychiatric hospital directors meetings and this would be a place to start.

It was indicated that community relationship efforts with local hospitals, regional crisis systems and between Local Management Entities (LMEs) and the State psychiatric hospitals are important to include in discussions and that standardized staff competencies would be helpful to utilize for improving quality and practices.

Rickye Collie indicated that salary ranges are not necessarily the issue because they are competitive in NC, but there are not enough FTEs to handle the population to be served. Dr. Oxley stated that it would be helpful to have a better pool of entry level staff. Staff are often assaulted, and at risk by patients. This can create a sense of lack of appreciation, and the pay scale does not compensate for the impact of the assaultive environment of the State psychiatric hospitals.

Dr. Hall stated that continued training for maintaining competencies and enforcing it among HTCs and nurses is important to prevent turnover. HTCs have not had a significant career ladder, and this is something that should be studied.

Budget for Salaries

It was indicated that budget issues and flexibility of funds would be an important subject to resolve by this workgroup. Dr. Oxley mentioned the limits of raising salaries and that it actually requires an act of Congress to pass it as a law.

To be discussed further.

Other Items

A question was asked about what is used to measure success. Dr. St. Clair indicated Cherry Hospital uses a strategic plan for that hospital. Although there is some lack of control with outcomes of patients once they are discharged, there is more work that can be done while patients are in the hospital. It was asked if there were other states NC could emulate regarding practices and Iris Rubin indicated some states are doing well, but most do not take direct admissions. NC State psychiatric hospitals have a higher rate of acute admissions than most other states.

Cliff Hood indicated there is difficulty in attracting male HCTs and should be considering in discussions.

Mike Hennike suggested that SOS create a list of corporate policies already in place for the group. He also suggested that the group review the key positions that are in the DRH plan. Need to determine main issues to focus on and hone down groups needed to work on the issues.

Jim Osberg suggested the compliance issues document that SOS has been working on should be shared with the group for consideration—which is focused on expansion. The group indicated they would like the summary of compliance issues and what has been accomplished thus far.

Other data/information requested: Length of stay, admissions, discharges, and recidivism. SOS to provide to Mike Hennike and Mike Pedneau.

Along with determining mission, specific objectives for the State psychiatric hospitals to be determined regarding patient outcomes and measuring success.

SOS to provide requested data to Mike Hennike and Mike Pedneau.

Next Steps

Mike Hennike indicated that the group may have to shore up and meet in small groups more often.

Mike Hennike and Mike Pedneau to determine specific subcommittees for the Workgroup to focus on.

Next Meeting

February 5, 2008 at 1:00 p.m. Subsequent meeting: February 19, 2008, same time

There being no further business, the meeting was adjourned at 3:05 p.m.

Friday, February 15, 2008

NC Crisis Services Workgroup Minutes 2/05/08

Crisis Services Work Group

Meeting Notes

February 5, 2008

Dorothea Dix Campus, Adams Building, Room 264

Members Present: Secretary Dempsey Benton, Amy Blackwell, Wendy Webster, Sarah Wiltgen, David Rubinow, Jack Naftel, Ellen Holliman, Mike Watson, Foster Norman, Barbara Beatty, John Tote, Robin Huffman, Marvin Swartz, Brent Myers, Carl Britton-Watkins, Walker Wilson.

Members Absent: Tara Larson, Peter Mumma, Tony Lindsay, Patrice Roesler, Darlene Menscer.

Executive Support Team Present: Mike Hennike, Linda Povlich (by phone), Leza Wainwright, Stuart Berde, Mike Lancaster, Michael Vicario, Yvonne Copeland, Jack St. Clair.

Others Present: Barbara Whitaker, Katherine Davis, Martha Are, Paula Graham, Rebecca Troutman, Scarlette Gardner, Pam Shipman, David Jones, Billy West.

Decision Making Process

Decisions will be made by consensus as much as possible. We intend to present the Secretary with a list, and we will rank the list based on preferences expressed by the group. If someone has a dissenting opinion they will be able to write that up and it will also be submitted to the Secretary.

The process we will use to make our decisions is
1) define the issue
2) gather information
3) build a list of alternatives
4) evaluate the alternatives including ways to measure their effectiveness

Outputs

Recommendations for what the outputs should include are
- A list of short and long term alternatives for what an LME crisis program should look like, the resources needed including staffing requirements
- Clarification of which of these alternatives are budgetary requests from the legislature, recommendations for spending of current funding, and which are systemic changes that do not require funding
- An impact statement clarifying the impact if a recommendation is or isn’t adopted
- Strategies for evaluation
- Recommendations for follow up work this group will need to do

Secretary Benton clarified that the group should look at the state’s capacity for crisis and short term care. We need to understand how the state hospitals work and who they serve and how we fully operationalize the community component so we can see it on the ground.


LME Presentations


Piedmont LME presented on their crisis services, naming that most of the people they see in crisis are IPRS, not Medicaid funded. Their hospital ED’s have had a reduction in cases they see, down from an average of 8 a day to 1 a day. Piedmont has a DMH waiver and a Medicaid waiver that assists with their flexibility. The group received handouts that provide additional detail.

Sandhills LME presented on their crisis services strategies which have focused on reducing demand for crisis services, increasing crisis services capacity, and protecting the consumer’s safety and welfare. This LME also has a funding waiver from DMH that help with things like medication, transportation and housing assistance. The LME focuses quite a bit on consumers coming out of the hospitals, and has seen a significant switch from state hospitals to community hospitals, and overall hospital admissions have gone down. Handouts provide additional details on goals, 18 strategies and progress to date.

State Crisis Funds Expenditures

Leza Wainwright shared a spreadsheet that shows what has been spent during the first six months of the year, looking only at the $27.3M state dollars that are in the current budget and earmarked for crisis services. Other funds used for crisis services are not included in the spreadsheet. Some of these state funds were allocated by the general assembly using formulas, and others funds were put in at the discretion of the LMEs. The spreadsheet includes fee for services categories that are also eligible for Medicaid reimbursement, fee for services that aren’t eligible for Medicaid reimbursement, and reimbursements for expenses that aren’t fee for services. Some LMEs have not yet reported any spending in the fee for services categories. Beginning next year LMEs will also have to report how they spend their county funds.

Single stream funding waivers have been approved for 9 LMEs. Those funds were decategorized. The LME has one pot of money that is paid out in equal, monthly increments. Reports from these funds are not as specific about how the funds are used and their outcomes. Through Oct.1 of this year, it was a judgment call on the part of the division and the department about whether or not single stream funding waivers would be provided. The division/department approached LMEs known to be good at managing their dollars and that had been creative within the old funding stream system. Starting Oct. 1 there are published guidelines for past performance an LME must have demonstrated to apply for the single stream waiver. Since then, only Crossroads has applied and been approved.

Hospital Association & NC Council on Community Programs Report

The NCHA and NCCCP, along with several LMEs,
have been meeting to establish a common plan for MH crisis
services. The plan was presented in the form of a charter,
and uses a methodology from an April 2007 DMH/DD/SAS
document that projects need for 187 additional inpatient crisis
beds. The problem is that 50% of state psych hospital admissions
have stays of 7 days or less, up from 30% only a few years ago.
Our focus is on increasing community capacity by the number
of beds needed to serve these short stay admissions.
 
We recommend that LMEs with high state hospital
utilization and limited community capacity be identified for
projects that include financing of inpatient capacity and
of related capital costs. The model would require
sequential exhausting of all efforts identified in the
plan. NCHA indicated that a rate higher than the
Medicaid rate was proposed to help cover costs
of higher acuity, medical co-morbidity and physician
care. He also reminded the group that the plan
differed from the need in the State Medical Facilities
Plan as it specifically identifies need for funded beds
to serve indigent patients that would otherwise be
admitted to state hospitals. The group commented
that there are beds that are licensed, not utilized and
possibly not practical to be counted as available beds.
Additional details are provided in the project
document distributed to the workgroup.

Survey Results

The survey document was distributed. Members are asked to review it and come prepared to make additional comments at the next meeting. Members can also continue to submit responses to Martha who will incorporate them into a revised document.

The next meeting

The group was asked to identify what additional information might be helpful to have at the next meeting. Ideas that the Executive Support Team will explore included

- Information on what each of the LMEs is doing with crisis services so we can compare services being offered.

- What does it cost to transfer someone from the community to a state hospital?

- Exploration of disproportionate share funding

- What do LMEs identify as the patient need and capacity? This is important for exploring the idea of clinical homes in the community.

- More information about licensed and in-use beds. Similarities and differences in admission criteria.

In our next meeting we’ll review the survey responses and begin listing alternatives.

NC Crisis Services Workgroup Minutes 1/22/08

We are posting the minutes of DHHS Secretary Benton's Crisis Servives Workgoup. We'll try to get the minutes from the other workgroups. Let us know what you think.


Crisis Services Work Group

Meeting Notes

January 22, 2008

Dorothea Dix Campus, Adams Building, Room 264

Members Present: Secretary Dempsey Benton, Amy Blackwell, Wendy Webster, Sarah Wiltgen, David Rubinow, Jack Naftel, Tony Lindsey, Ellen Holliman, Mike Watson, Patrice Roesler, John Tote, Robin Huffman, Dr. Marvin Swartz, Carl Britton-Watkins, Peter Mumma, Mike Hennike, Mike Lancaster, Leza Wainwright, Mike Vicario, Yvonne Copeland, Tara Larson, Linda Povlich Stuart Berde, Walker Wilson, Jack St. Clair.

Members Absent: Foster Norman, Barbara Beatty, Brent Myers, Dr. Darlene Menscer

Others Present: Barbara Whitaker, Katherine Davis, Paula Graham

  • Secretary Benton opened the meeting with introductions and appreciation for everyone's participation. He challenged the Crisis Services Group to come up with the core components of a crisis service system and to determine the inpatient bed needs in the state. The expansion budget request is due Feb. 19 but he stated we probably had a 30 day grace period during which he wanted this group to have some recommendations for the Department.

  • Leza Wainwright presented several maps depicting the current picture of crisis services across NC which invited further discussion about crisis services functions, realistic expectations, response time, geographic accessibility, data needs, effectiveness of mobile crisis units, etc.

  • Discussion highlighted a number of concerns and needs. Many fell into the following themes:

    1. Emphasis on work force development, training and retention
    2. Bed inventory versus bed availability/need
    3. How are crisis dollars being spent
    4. Excessive paperwork and need for conformity in forms and processes

  • Suggested agenda items for next meetings include:

1. A review of the models being used at Southeastern, Piedmont, Smokey and Sandhills.

2. A presentation by Mike Vicario and Yvonne Copeland on the mobile crisis teams' report being presented to NCHA on January 29th.

  • The group agreed to meeting on alternate Tuesday afternoons beginning February 5th. Please note for logistical purposes, the time has been changed to 3:15 p.m. to 5:00 p.m. This will enable the earlier group to vacate the conference room in time for our group to convene. It is imperative that everyone be prepared to begin our meeting at 3:15 to maximize our time together.

Sunday, February 10, 2008

Notes from WUNC-TV's Governor Candidate Healthcare Forum

WUNC-TV hosted a forum for gubernatorial candidates on Thursday, Feb 7. that focused on health care. I watched the forum on-line (http://www.unctv.org/gubernatorial/health.html) this weekend and I thought I’d summarize what the candidates said. Almost every candidate, Republican and Democratic, recognized that the mental health care system in North Carolina is a mess, which was great to see. For the most part, they touched on the important problems - lack of a safety net, lack of leadership, a wasteful bureaucracy, the need for more funding, the need for local hospitals to provide psychiatric beds, the need to give more control to local providers, and the costs being shifted to police and sheriff departments, courts and prisons. To varying degrees they offered plans to fix the system. Of course, two minutes in a debate does limit a candidate’s ability to provide details, and the devil is in the details. I hope that each candidate will continue to tell us how they will fix the system. But recognizing the problem is the first big step (I’m sounding like a psychiatrist!), and we have to glad that the candidates for governor have done that.

The question was: “The Department of Health and Human Services secretary wants to completely overhaul our state's mental health system, how should the state’s mental health system be structured?”

Beverly Perdue said that the MH system was in a “real challenging state”, that there were challenges in finding community care and institutional placement. She proposed using the Community Care model for Medicaid recipients in the mental health system, so that there would be a mental health clinical home – with a “cadre” of mental health care providers that will provide excellent care.

Richard Moore said that the mental health system is an illustration about “why people get so upset with government”, and that “no one wants to defend what has happened”. He stated it was a system that was “not serving anyone as well as it could” and is “wasting millions and millions of dollars”. He stressed that accountability and strong management was critical for improving the system.

Pat McCrory said that mental health was a “difficult issue” and noted that the recent addition of mental health coverage to medical insurance runs the risk of making insurance too expensive and driving more people to Medicaid. He stated that future mandates should be stopped. Noting “good trends” in the mental health system in Mecklenberg County, he stressed transferring control to the local level as opposed to the centralized bureaucracy.

Bob Orr pointed out that while the mental health system in Charlotte may be working, it was not working in the rest of the state and called it “an absolute disaster.” He noted the recent announcement that the major provider of psychiatric care in Orange-Person-Chatam counties was closing, and that there was no safety net. He stated that this closure was due to poor reimbursement. He also noted that the state was losing community psychiatrists and other care providers because of the chaos in the system. He stressed that a safety net should be provided offering quality care, and that money should be put back into the Mental Health Trust Fund. He also noted that the system should be ready to provide care to returning veterans.

Fred Smith said the mental health system was “in crisis”, that there had been a rush to implement mental health reform and that many “poor decisions” had been made. He noted that there is inconsistent care across the state and “in some cases, no care”. He offered a new strategic plan that gave clear responsibility to local providers and called on local hospitals to provide crisis services.

Bill Graham said that the mental health care system was a “disaster” and was “broken”. He noted that the failure of the mental health care system has caused people to end up in the courts, and has created a burden on the police. It also creates problems in families as well. He called for reimbursements to be restored to local providers and asked the Division of Mental health to stop “changing the rules every other week” so that providers could function.